SUHU gives your business a shared team inbox on your own WhatsApp number — with an AI assistant that triages every chat and a Customer 360 view of everyone you talk to. Built for African businesses, hosted by Netpoa.
Official Meta WhatsApp Cloud API · AI powered by Claude · No app for your team to install.
Every message from every customer lands in a shared, tenant-isolated workspace — organised, assigned, and answered without anyone sharing a phone.
Your whole team answers one WhatsApp number together. Assign chats, set priority, route to departments, and close tickets — no more passing a phone around.
Claude reads every new conversation — intent, department, priority, summary — and drafts grounded replies from your knowledge base for an agent to approve in one click.
Search by phone, name, or email to see one unified profile: full history across every conversation, stats, and linked account data from your own systems.
Connect your backend and the AI answers live account questions — invoices, order status, domains — safely scoped to the customer who's actually messaging.
Images and files render inline, delivery ticks track sent→delivered→read, and a failed text automatically retries over your SMS gateway so no message is lost.
Customers rate each closed chat 1–5, and an admin dashboard shows per-agent handled, closed, rated and average scores — plus a team-wide snapshot.
We provision your workspace, connect your number, and your team starts replying — same day.
We set up your workspace on the official Meta WhatsApp Cloud API and point the webhook at SUHU. Your existing number, your brand.
Invite agents, create departments, and paste your FAQs into the knowledge base so the AI answers in your voice — and only from what you tell it.
Messages flow into the shared inbox, AI triages and drafts, and your team replies. Switch on auto-reply when you're ready to let it fly.
SUHU's AI drafts, it doesn't guess. It answers only from your knowledge base and live account data, defers to a human for anything sensitive, and never loses a message if it's unsure.
"What are your delivery times to Mwanza?" → answered instantly, verbatim from your KB.
"Is invoice #302 paid?" → looked up against your backend, scoped to this customer only.
"Cancel my subscription and refund me" → flagged for an agent, never auto-actioned.
The free app is one login on someone's phone. A call centre answers the call and forgets the caller. SUHU takes the message and the call, and keeps the whole relationship — every customer, one team.
Start with a single number and a couple of agents. Scale to departments, AI auto-reply and routing when you're ready. Messages and calls, one price — never per minute.
No setup fee · No per-minute charges
For small teams getting started on WhatsApp support. 14-day free trial.
No setup fee · Unlimited conversations
For growing support teams that live on WhatsApp.
For organisations that need voice & deep integrations.
Join businesses across Tanzania running support on SUHU. Get set up today.
Start your free trial